Return & Refund Policy

At A Timeless Craft, every item is handmade with love and care — just for you 💜 Because of this, all sales are final.

Please be sure to review your order details carefully before checking out. If you have any questions about color, size, or customization options, I’m always happy to help before you place an order!

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💬 Custom Orders & Personalizations

Custom pieces are created uniquely for you and cannot be canceled, returned, or exchanged once production begins.

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🛠 If Something Arrives Damaged

Oh no! That’s never the experience I want you to have.
If an item arrives damaged or with a quality issue, please contact me within 7 days of delivery with a photo or video so I can help make it right. 💜

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🎁 Gifts & Incorrect Orders

If your order arrives incorrect due to a mistake on my end, I will gladly replace or fix the item at no cost to you.

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📦 Shipping Concerns

Once shipped, packages are in the care of the postal service. If a package is delayed or shows as delivered but is missing, please reach out — I’ll do my best to assist!

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🙏 Thank You

Thank you for supporting my small business and understanding the love and time that goes into each handmade piece. Your support means the world! ✨